New York City launched the Service Design Studio at the Mayor’s Office for Economic Opportunity (NYC Opportunity), the nation's first municipal design studio dedicated to improving the lives of low-income residents. This talk will introduce you to the Studio and its role inside city government. You’ll hear about the different ways that the Studio is working with city agency partners to improve the design and delivery of government services through capacity building and two project case studies.
Caroline’s diverse background has had her working with nonprofits, city agencies and design firms on projects in the built environment. Prior to joining the Service Design Studio, Caroline was directing the Curb Your Litter project to connect businesses, schools and residents in Greenpoint, Brooklyn with resources to become stewards of their own neighborhood. While this seems like an odd connection to the word of service design, solving problems in the complex world of waste management has given her the ability to always keep an eye on the big picture. She has also worked at the Urban Design Forum, the Design Trust for Public Space, and No Longer Empty. Caroline is an AICP certified Urban Planner and the co-founder of the Arts + Culture Committee of the American Planning Association’s New York Metro Chapter. She received her M.Sc in Urban Planning from Columbia’s Graduate School of Architecture, Planning and Preservation, and a BA in Anthropology from Mount Holyoke College.
Director of User Experience at Dialogue Theory
Chris is a co-founder & Director of User Experience of Dialogue Theory, a user experience and growth design studio that has supported organizations like ABRE Puerto Rico, CNN, PBS, UnidosUS (formerly the National Council of La Raza), AARP, and the Nonhuman Rights Project, as well as a number of early stage startups such as Mine.ART, where he is designing a blockchain-enabled digital art marketplace, and StoryMD, where he leads user experience design for a healthcare platform that allows users to track, understand, and manage the trajectory of their wellbeing.
Chris will discuss the design approach behind AbreTuEscuela, an open government project used by tens of thousands of parents in Puerto Rico to understand how their childrens' schools are performing, including challenges encountered during the project, how they were addressed, and what comes next.